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| Frequently Asked Questions |
Can I return this if I don't like it?
How much is shipping?
Do you accept orders from outside the US?
Is this item violin, viola, or a cello?
What kind of wrapping paper do you use for gifts?
When will I get my order?
Where is my order?
Can I order by mail or fax or phone?
What forms of payment do you accept?
I found an error on your site, what do I do?
How do I contact you?
Can I come visit your store?
I tried to call but got an answering machine, why?
How do I call the USA from my country?
I live close to you in Kirkland WA, can I come pick up my order?
Why is your store called The Violin Case if you don't sell violin cases?
More questions? Email: sales@theviolincase.com
Can I return this if I don't like it?
Yes, you can return any item within 30 days of purchase. See our complete returns policy and instructions here: Returns.
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How much is shipping?
We charge flat rate shipping charges, one rate per order. Here are the shipping options for all US destinations:
$5.50 - Regular mail, usually 7-10 days (free for orders over $125)
$7.25 - Priority mail, usually 2-3 days
Overnight shipping via USPS is also available, prices vary by weight and destination. Please call in your order (425-829-4945) before noon PST if you need overnight shipping so we can be sure to get your order out that day.
International shipping charges are calculated individually based on weight and destination. Please email for quote.
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Do you accept orders from outside the US?
Yes. We are continually working to make the ordering process easier for international customers, however there are still some extra steps involved. Please see our complete international ordering instructions here: International Ordering
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Is this item a violin, viola, or a cello?
A lot of the commercially produced items aren't shaped with correct proportions for violin, viola or cello, so often we have to guess what we think it looks most like. We have tried to give good pictures so you can decide for yourself if that item is shaped like a violin, viola or cello.
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What kind of wrapping paper do you use for gifts?
When you choose to have your order gift wrapped, we use glossy blue paper tied with a white organza ribbon. It is perfect for any occasion.
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When will I get my order?
All in stock items ship within 24-48 hours after the order is placed (excluding weekends). Actual transit time depends on the method of shipping you choose. The time estimates are listed when you choose your shipping method during checkout, or you can find the different methods of shipping here: Shipping Charges.
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Where is my order?
Since we don't require you to create a login when you order, your personal information and order info isn't available online. To check the status of your order please email sales@theviolincase.com or phone 425-829-4945. Please have your "Cart number" ready so we can look up your order.
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Can I order by mail or fax or phone?
Yes! Here is a Printable order form. It includes instructions to fax, phone, or mail in your order.
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What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover for online, phone, or fax payments. We also accept PayPal if you have an account and would prefer to pay online that way. Send PayPal payments to sales@theviolincase.com. Or you can use this Printable order form and send in a personal check by mail.
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I found an error on your site, what do I do?
Please let us know about any errors you find! We will fix asap. You can email us at sales@theviolincase.com.
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How do I contact you?
Here is our contact information. Please note, this is our mailing address only, we do not currently have a physical store location:
The Violin Case
12556 120th Ave. NE #212
Kirkland WA 98034
425-829-4945 phone
425-818-7534 fax
sales@theviolincase.com
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Can I come visit your store?
Unfortunately, we don't yet have a physical store location. Our store is online (and mail order) only at this time. If you live in the Kirkland WA area, we'd be glad to arrange to meet you and bring samples of our inventory. Or just chat about violin-ing over some coffee!
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I tried to call but got an answering machine, why?
Our business is a small business without lots of people manning phones. The down side to that is that you may get a busy signal or be routed to the answering machine during busy periods. The up side is that you get personal attention and no phone trees! Please be patient with us, we will definitely return your call if you leave a message.
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How do I call or send a fax to the USA from my country?
If you would like to fax your international order to us or need to call, you will need to add extra country codes to the fax/phone numbers we have listed on our website. Select your country below to find the calling codes for your country:
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I live close to you in Kirkland WA, can I come pick up my order?
Yes! You can avoid the shipping charge if you want to pick up your order. Give us a call at 425-829-4945 and we will arrange to drop off your order or have you pick it up.
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Why is your store called The Violin Case if you don't sell violin cases?
We're very sorry about the confusion, we hadn't intended for the name to be frustrating. We wanted the feeling of casual friends gathering around their violin cases chatting while rosining up the bow. We may eventually sell cases, but can't currently do that market justice. We recommend Shar Music for cases and accessories.
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